Refund Policy

Frontiva Trading Private Limited strives to provide excellent travel services and customer satisfaction. This Refund Policy outlines the conditions under which refunds may be issued.

Booking Payments

All payments made toward tour packages, hotel bookings, transportation, or other travel services are subject to the terms agreed upon at the time of booking.

Refund Eligibility

Refund eligibility depends on the specific travel package, supplier policies, airline rules, hotel terms, and cancellation timing.

Refunds may be approved if:

• The booking qualifies under the applicable cancellation policy.
• Services cannot be provided due to circumstances within our control.
• Duplicate payments have been made.

Non-Refundable Services

Certain services may be non-refundable, including:

• Promotional or discounted packages.
• Airline tickets with non-refundable fare rules.
• Visa processing fees.
• Government taxes or service charges.
• Third-party booking fees where applicable.

Refund Processing

Approved refunds will be processed using the original payment method. Processing times may vary depending on your bank or payment provider and generally take between 7–14 business days.

Refund Requests

To request a refund, please contact our support team with your booking details. Each request will be reviewed individually according to the applicable booking conditions.